Customer Services

Welcome to Topps Direct Customer Service!

Here you can find answers to our frequently asked questions and additional information regarding Topps Direct.

Need to Chat?0870 120 3630 (lines open Mon-Fri. 9 till 5pm)

Topps Direct is the web site of Topps Europe Ltd. Topps Europe is a subsidiary of The Topps Company Inc. and is an international marketer of entertainment products, principally sticker collections, collectable trading cards and trading card games.

The Topps Company Inc. was founded in America by the Shorin brothers in 1938 as a confectionery company. The world famous Bazooka bubble gum was invented by Topps in 1947 and confectionery still forms an important part of the company's business with popular brands such as Bazooka, Ring Pop and Push Pop.

In 1951 Topps created the first modern day sports trading card set and has continued to set the standard for quality and innovation to the present day. Starting in 1950's with entertainment cards for Elvis Presley and The Beatles then Charlie's Angels, E.T. and Batman, Topps have published some of the top contemporary entertainment properties.

Topps Europe was founded in 1989 as Merlin Publishing Ltd and quickly grew to become a major player in the European market for collectable stickers. The company's official Premier League football collection won rave reviews when it was launched in 1994 and has become, annually, the world's best selling sticker collection. By 1995, the company's progress was such that it won the prestigious Price Waterhouse/Independent on Sunday award for the fastest growing privately held British company.

In 1995 The Topps Company Inc. acquired Merlin Publishing giving Topps a larger global presence, particularly in Europe, and a new format for bringing valuable properties to collectors and fans. Topps Europe Limited continues to produce a wide and varied range of sports and entertainment collectables across Europe. Its range of products now includes stickers, albums, cards and binders, magazines, stationery and even temporary tattoos!

In October 2007 The Topps Company Inc was acquired by Madison Dearborn Partners, a private equity group, and Michael Eisner, former CEO of Disney. Under Michael’s vision and leadership, he plans to transform Topps, through filmed entertainment, Internet and television, into a full-fledged sports media company.

Some of Topps most successful licenses in Europe have included Premier League Football, WWE, Pokemon, Doctor Who, Moshi Monsters and Star Wars. Match Attax, the official Premier League trading card game, launched in 2006 and was the biggest selling boys collectable in the UK two years running. Being sold across the globe in a number of countries, the collection also holds the title of the biggest selling sports collectable in the world.

A major part of Topps’ future plans will be to tap in to the ever growing interest in the internet and new technology. This will include developing new, online worlds that can be accessed using special codes printed on cards or stickers, and which will provide exciting features and information to go alongside the physical products.

Expanding internationally remains one of the top priorities for Topps and the company currently operates in over forty other markets throughout the world.

It employs over 600 employees and has offices in New York, Pennsylvania, Milton Keynes, Frankfurt, London, Milan and Buenos Aires.

Topps Europe is based at 18 Vincent Avenue, Crownhill, Milton Keynes, MK8 0AW.

Frequently asked questions

Do Topps deliberately make some stickers rarer than others?
All the stickers in a collection are printed and distributed evenly, although in some instances manufacturing constraints will create minor imbalances. It should be noted however that these constraints have no affect on the even distribution of stickers.

Do Topps deliberately make some trading cards rarer than others?
Yes. In some cases, card collections contain special 'chase cards' which are less common than the collection's regular cards in order to give them a demand value. Other than these special cards, all other cards in a collection are printed and distributed evenly, subject to minor manufacturing constraints.

Why do I seem to keep getting the same stickers/cards while never getting others?
It's all down to luck! If you open a new display box and take a handful of packets, you are less likely to get swaps among than if you select the packets at random from the box, or indeed from different boxes. It's the simple nature of collecting that the fewer stickers/cards you have left to find, the more swaps you will get in your new packets. Obviously there can be no guarantee that the stickers/cards you get in new packets will be different from those you've already got.

I bought a few packs of stickers/cards from together in one display box and I got several duplicates, including two the same in one packet.
This should not happen. If however you do find yourself in this situation please let us know so we can investigate and rectify the problem.

In what shops can I find Topps stickers and trading cards?
Topps stickers and trading cards are widely available throughout the UK and all over Europe. In the UK, stickers and cards can be found in a variety of high street and local newsagents and all good supermarkets. You can use the Store Locator on this site to find your nearest stockist. Across Europe, Topps stickers and cards can be purchased from newsagents, supermarkets and toy shops.

Can you help me finish my collection?
In most cases, yes. Please use the menus to find the collection you are interested in. The site will then show you whether we still have stocks available for the collection you’re looking to complete. We may be able to sell you individual stickers/cards or packets, although please be aware that if this is a current collection there will be restrictions on how many individual stickers/cards you may buy.

Alternatively, there is a lively second hand market in trading cards and there are almost certainly some card dealers/traders locally, as well as various dedicated sites on the internet.

Some of the stickers in my album are divided in half and are numbered 280A and 280B. Is it possible to order these separately?
No. For packing and ordering purposes 280A and 280B are treated as one sticker, so when ordering it is only necessary to give the sticker's number - 280 for the above example.

Can you tell me what new sticker/card collections will be published soon?
As soon as we can tell you about our new collections then we will. Keep checking Topps Direct for the latest information on new Topps collections throughout Europe.

I have an old sticker/card collection that I want to find out about, can you give me any information on it?
If it was published by Merlin or Topps Europe then we may still have some stocks available. Please check the Archived collections section, if you cannot find any information on there then you may write to us and enquire. We will then check with our warehouse as to the stock availability of this collection. Please do not telephone about archived collections as we will not be able to answer your enquiry without further investigations. All enquiries should be made in writing to Archived Collections, Topps Europe Limited, 18 Vincent Avenue, Crownhill, Milton Keynes, MK8 0AW.

The stickers for my collection are not available to buy from the shop, or from you, will they be available in the future?
Almost certainly no. Once a collection is no longer on sale in the shops, or is no longer current, the production of its stickers stops. An exhaustible stock is kept by us for research, swapping, completion and individual sale commitments, but when they are gone, that's it!

I have an excellent idea for a new collection, what should I do?
We're always happy to listen to ideas for new collections from our collectors, so if you've got a brilliant idea, just contact us here at Topps outlining your plans.

Some of the details in my album aren't right, why is that?
Topps make every possible effort to deliver accurate and informative information in all of their collections. Every collection is produced with the benefit of extensive research and expert subject consultation to ensure that everything is of the highest possible standard - however some minor mistakes and factual discrepancies do occasionally appear and for this we offer our apologies.

Delivery

Shopping with us

Orders and Returns information

Security and Privacy

What this Policy Covers
Information We Collec
Cookies
Use of Information
Sharing and Disclosure of Information
Your Choices Regarding Direct Marketing
How We Protect Information
Sponsored or Co-Sponsored Activities
Links
International Transfer
Access to Data
Storage/Retention
Additional Information Regarding Children
Privacy
How to Contact Us
Policy Modifications

This is the Privacy Policy of Topps (Topps) who operate this Website. Topps is a subsidiary of the Topps Company Inc of New York USA

(“Topps”) respects the privacy rights of our users and recognizes the importance of protecting the information we collect about you. Before you use the Site, please read the following Privacy Policy carefully to understand how your Personal Data will be treated as you make full use of our many offerings. Personal Data is data which identifies any living individual. In this Privacy Policy Topps makes it clear how it uses your Personal Data in accordance with the Data Protection Act 1998.

This Privacy Policy applies only to Personal Data collected on Topps Web sites where this Privacy Statement is posted (the “Sites”). Topps and its affiliated companies are collectively referred to in this Privacy Policy as “Topps,” “we” or “us.”

Topps is committed to providing fun, entertaining, and secure Sites for all ages. Because many visitors to our Sites are children, we make an effort to provide content that is appropriate for them. In addition, we have implemented special measures to help children protect their privacy while online. For example, we do not ask children to disclose more personal information than is necessary for them to participate in a particular activity, and we take steps to prevent children from publicly posting contact information. For more information regarding these additional measures, please see the section below titled, “Additional Information Regarding Children.”

Information We Collect To enable you to enjoy certain features and activities offered at out Sites, Topps may collect Personal Data from you when you: • Register online; • Participate in one of our online games, activities or applications; • Participate in competitions or promotions; • Post on a message board or in a forum; • Participate in a survey or online poll; • Subscribe to newsletters or other communications; • Process your transactions (e.g., process your purchases from our online store); or • Contact us with a comment, question, or for further information.

We may collect certain types of Personal Data, including your name, screen name, password, security question and answer, email address, postal address, telephone number, birthday, and debit or credit card information. To provide you with a more personalized experience, we may also collect other Personal Data, including your interests, preferences, and demographic (e.g., age and gender) information.

We also may collect other information including, the Internet protocol (IP) address and the type of computer operating system you are using (e.g., Microsoft Windows or Mac OS), the type of browser you are using (e.g., Firefox, Internet Explorer), the domain name of the Internet service provider, your activities while visiting our Sites, your activities while playing games or using services on our Sites, and the content you accessed.

Cookies Our Sites use small text files called “cookies” or similar technologies to improve the content and offerings on our Sites. Among the ways we use cookies are to personalize your experience at our Sites (e.g., to recognize you by username when you return to a site), save your password, keep track of the number of visitors to our Sites, deliver relevant advertisements, and to help assess which areas of the Site are of most interest to our visitors.

Other information or aggregate data gathered through the use of cookies may be shared with our advertisers and business partners, in order to make the Site more user-friendly.

By accepting this Privacy Policy, you agree to our use of cookies as described in this Privacy Policy. You have choices regarding use of cookies at our Sites. Although many browsers are initially set to accept cookies, you may adjust your settings to reject cookies from us or any other website. Consult the “Help” section of your browser for more information. Please note that certain areas of our Sites only can be accessed when cookies or similar devices are enabled. Thus, disabling cookies may prevent you from accessing some of our content.

To better tailor our content and services, and to enable you to see more relevant advertising, we may use the services of third parties that use cookies or similar technologies to help present or serve the ads that appear on our sites. Our Privacy Policy does not cover such third parties use of cookies or similar technologies.

Use of Information Topps may use your Personal Data:

To process and respond to inquiries and requests (including sending you our electronic newsletters or other information about Topps products or services in which you express an interest);
To enable you to participate in online games, contests or promotions;
To enable you to communicate with other users via message boards, chat, or e-cards;
To provide you with personalized content;
To send you email updates about important functionality changes to the Sites, special offers from us and our partners, new Topps services, and other news items; and
To fulfill purchase or transaction orders you request via our Site, and to track the delivery and payment for those transactions. From time to time, we may combine Personal Data we collect through our Sites with information that we collect from other sources (e.g., offline records or publicly available information).
We also may use and share information which is not Personal Data. The use and disclosure of such information is not subject to any restrictions under this policy. Additionally, we may take Personal Data and anonymize it and share it in an anonymized or aggregated form with third parties, advertisers and business partners in order to analyze site usage, improve our service or service offerings, and improve our user experience, or for similar purposes.

Sharing and Disclosure of Information
Topps Family of Companies: We may share Personal Data within the Topps Family of companies, which may use Personal Data for the purposes described above.
Service Providers: We may share Personal Data collected through our Sites with third parties (agents or service providers) that process information on our behalf. For example, we may use such agents or service providers to host our Sites, help us with competitions or promotions, send e-mails on our behalf, and process online transactions.
Business Partners: With your consent, we may share Personal Data with non-affiliated third parties to enable them to provide you with additional products or services opportunities. Please see the section below titled, “Your Choices to Receive Direct Marketing” for more information on how to changes your preferences or opt out of such information sharing.
Business Transactions: We may transfer Personal Data collected at our Sites if we or one of our affiliates are acquired by, sold to, or merged with another entity.
Your Choices Regarding Direct Marketing
- Direct marketing of our own sports, entertainment, collectible, candy products and services and on behalf of other companies within the Topps Family [link to pop-up list];
- Direct marketing products and services on behalf of selected non-affiliated sports, collectible, games and candy companies; and
- Sharing information with non-affiliated sports, entertainment, collectible and media companies to enable them to market these types of products or services to you.

How We Protect Information

Topps uses commercially reasonable physical and electronic security measures to protect against the loss, misuse, and alteration of your Personal Data. Please be aware though that, despite our best efforts, no security measures are perfect or impenetrable.

We will continue to enhance our security procedures as new technology becomes available. Topps employees and processors who have access to Personal Data are obliged to respect the privacy of our visitors and the confidentiality of Personal Data.

Links

We may provide links to other sites. We are not responsible for those other sites, their privacy policies, or how they treat the information of their users. We advise you to review their privacy policies for information on how those sites collect, use, and protect your information.

Sponsored or Co-Sponsored Activities

On occasion, we may offer content, promotions or other activities that are sponsored or co-sponsored by or presented with identified third parties. By using this content or participating in such promotions or activities, the Personal Data that you voluntarily submit may be provided to both the Topps site and the third parties. Topps has no control over such third parties’ use of this information, and you should check the Privacy Policy of the third party’s concerned as to their use of any Personal Data.

International Transfer

Topps will collect and process your Personal Data in the United Kingdom in accordance with English law and the provisions of the Data Protection Act 1998.

However, as Topps operates globally, we may need to transfer to and process Personal Data about you on our servers in the United States. Please note that the data protection laws of other countries, such as the United States, may not offer a level of privacy protection equivalent to that within the European Economic Area of which the United Kingdom is part. We will take reasonable steps to protect Personal Data collected at our Sites even if hosted in servers outside of the EEA.

By using this Site, you expressly consent to your Personal Data being transferred to the United States of America and other countries which do not have the same level of data protection as within the EEA.

Access to Data

You can ask us what Personal Data we hold about you and you can also request to receive a copy of that Personal Data. Before sending you any Personal Data we will ask you to provide proof of your identity. If you are not able to provide proof of your identity we reserve the right to refuse to send you the Personal Data.

You also have the right to correct and update any Personal Data that we hold. Again, we will need proof of your identity before we will accept such a request.

We will try to respond promptly to requests for access to data or to update or correct inaccuracies in your Personal Data. To do so please email us at info@toppsdirect.com. We may make a small charge before giving you copies of your Personal Data.

Storage/Retention

Personal Data collected at our Sites will not be stored for longer than is necessary for the purposes described in this Privacy Policy, or to otherwise meet legal requirements.

Additional Information Regarding Children’s Privacy At Topps, children’s privacy is important to us. We are committed to providing fun, entertaining, and secure Sites for all ages, particularly our younger users. Therefore, we have implemented the special measures described below to help children protect their privacy while online.

Information We Collect: There are many activities on the Topps Sites or portions of Sites directed to children that children can participate in and enjoy without providing Personal Data. To enable their participation in some of our interactive features (e.g., contests, newsletters, online games, electronic postcards to family or friends), children will need to provide us with certain Personal Data. The types of Personal Data is typically limited to first name and e-mail addresses, together perhaps with the name of the town you live in, date of birth and whether you are a boy or a girl.

Use and Disclosure of Information: To participate in certain features, we may ask a visitor to register. When users who attempt to register indicate that they are children, depending on their age or location, we either collect no Personal Data from them or inform them that a parent or guardian’s consent is necessary to participate in the activity. To obtain consent, we will collect the e-mail address of the visitor’s parent or guardian in addition to that of the visitor. We use the parent or guardian’s e-mail address to obtain consent or notify parents or guardians of their child’s online activities and to enable them to unsubscribe the child from a newsletter or other similar activity. Where we know a user is a child we will ask for a minimum of Personal Data necessary for the child to participate in the activity concerned.

Unless we indicate otherwise or obtain consent, Personal Data collected from children is generally used by Topps or Topps’ agent and contractors for internal purposes, such as enabling visitors to enter our online competitions, to subscribe to an online newsletter, to play an online game, to provide customer service, or for the purposes for which the information was provided. We do not share children’s Personal Data with third parties.

We will collect Personal Data from children themselves where they are aged 12 years and over. Where children are younger than 12 we will only collect Personal Data with permission from a parent or guardian. We will not collect Personal Data about adults from children.

The provisions under “Access to Data” above apply to access of children or their parents to their own or their child’s Personal Data or to updating their Personal Data.

How to Contact Us If you have questions, concerns, or suggestions regarding this Privacy Policy, please feel free to contact us at info@toppsdirect.com or at the following address:

Topps Europe Limited 18 Vincent Avenue MILTON KEYNES England MK8 0AW UK

Policy Modifications From time to time, we may update this Privacy Policy and will post the revised policy here. We will also notify you of any material changes to our Privacy Policy by placing a notice on our website. We encourage you to periodically check back to this policy statement at our website to learn what information we collect, how we use it, and to whom we share it.

Terms and Conditions

Terms & Conditions
Who Are We? The owner of the Topps Direct web site is Topps Europe Ltd. Topps Europe Limited is a company registered in England and Wales with company number 2673753. Our registered office address is Topps Europe Limited, 18 Vincent Avenue, Crownhill, Milton Keynes, MK8 0AW.

Your contract for purchases made through the Site is with Topps Europe Ltd and you undertake that any and all goods ordered by you are for your own private and domestic use only.

General

The display of items for sale on this Site is only an invitation to treat. No contract for the sale of any product will subsist between you and Topps Europe until the goods have been dispatched. If you have placed your order online our confirmation email will amount to an acceptance by Topps Europe of your offer to buy the goods.

Responsibilities

You must have a unique email address to place orders online. It is your responsibility to ensure you are able to receive emails from ToppsDirect.com. We recommend you add ToppsDirect.com to your “safe sender” list. You agree that e-mail can be used as a means of communication

You must choose a password on completion of your online registration. You are responsible for all actions taken under your unique email address and password. You must make every effort to keep your password safe and should not disclose it to anyone. You may not transfer or sell your email address to anyone nor permit, either directly or indirectly, anyone to use your email address or password.

Liability

ToppsDirect.com does not accept liability for any errors and omissions and reserve the right to change information, prices, specifications and descriptions of listed goods, products and services.

ToppsDirect.com will do its best to correct errors and omissions as quickly as practicable after being notified of them.

The products sold on ToppsDirect.com are not for re-sale or distribution. We reserve the right to suspend accounts where we believe products are being ordered in breach of this term.

Pricing

Unless otherwise stated all prices shown are in Pounds Sterling and Euros and include VAT and any other applicable taxes.

If an error is discovered in the price of the goods that you have ordered, we will inform you as soon as possible. If the error is discovered prior to your receipt of a confirmation email, we will cancel and refund your order.

Shipping and Handling

All orders outside the UK and EIRE are subject to a Shipping and Handling charge. This charge varies depending on the destination. The shipping and handling fee will be shown to you before you enter your payment details. Please note that when shipping products internationally, you should be aware that cross-border shipments are subject to opening and inspection by customs authorities.

Delivery The period stated within which you will receive your order is approximate. Please ensure the address you provide for delivery is correct and complete to avoid unnecessary delays. We ask that you allow up to 28 days for standard shipping.

We use a number of third party delivery agents to ensure you receive your goods as soon as possible. Any losses after your goods have left our warehouse must be reported to us. Cheques take up to 10 days to clear so please allow extra time for delivery when paying by cheque.

Placing Your Order

We are only able to accept orders from people aged 18 or over. If you are under 18 please ask your parent or guardian to place your order.

On placing an order you will be given a unique order number. An order is defined by this unique number irrespective of the number of items or quantity of items. If an offer is associated to an order this means that the offer applies once to each unique order placed unless otherwise stated. Topps reserves the right to limit the number of times an offer can be applied to one household.

Every purchase you make from ToppsDirect.com shall be deemed as being performed under English law and subject to the jurisdiction of the courts of England & Wales.

You undertake that all details provided to us for the purpose of ordering are correct, that the credit/debit card you are using is your own and that there are sufficient funds to cover the cost of the goods or services.

To ensure that your credit/debit card is not being used without your consent, we will validate name, address and other personal information supplied by you against third party databases, who may keep a record of that information. We shall be entitled to process your data in accordance with the terms of our Privacy Policy and will treat all information securely and in accordance with the Data Protection Act 1998.

Your Right to Cancel and Claim a Refund

Under the Distance Selling Regulations you have the right to cancel your order and claim a full refund at any time after you place your order and up to seven working days after you receive the goods. If you wish to do this please contact us in writing. You may also use email. We will make the refund as soon as possible and in any event within 30 days. Your obligation after delivery and in the period up to the point of cancellation is to keep possession of the goods and take reasonable care of the goods. In the case of clothing you should only put the clothing on for the purpose of checking the fit and size.

After you have cancelled you have a duty to restore the goods to us at your own expense, if you fail to return goods you will be liable for any charges incurred in relation to attempts to collect the goods. If you exercise your right to cancel your order before we dispatch the goods, we will refund the total price of the goods, including any delivery charges.

Defective, Misdescribed, Incorrectly Sent In the unlikely event that you receive goods which were not what you ordered or which are damaged or defective, ToppsDirect.com will endeavor to replace or repair, or refund to you the amount you paid for the goods in question. Please read our Returns Policy for more information. Please be aware that we test every single return, if we find that a returned item is not found to be faulty we will return the item to you and you will be liable for the postage.

Miscellaneous

If for any reason we cannot fulfill your order we will contact you to give you the choice of cancelling your order, amending it, or waiting for the items you ordered to come into stock as appropriate.

We shall have no liability to you for delay in the delivery of goods ordered if the delay is due to any event outside our reasonable control, including but not limited to acts of God, war, flood, fire, labour disputes and strikes.

When do these Terms and Conditions Apply?

These Terms and Conditions apply to all orders placed on this web site or by phone.

These Terms are subject to the laws and exclusive jurisdiction of England & Wales.

Further Assistance

If you have questions concerning these terms and conditions please Contact Us. Alternatively you may wish to enquire of your local trading standards office or Citizens Advice Bureau. The main consumer protection legislation governing this contract are the Consumer Protection (Distance Selling) Regulations 2000 and the Unfair Terms in Consumer Contracts Regulations 1999